embracing new business models
Damen does more than build ships—they also have an international network of lifecycle support services, including maintenance and repair & conversion facilities. In recent years, the company has outgrown a series of client portals, each using its own Identity and Access Management (IAM) system. Recently, Damen began significantly expanding its online presence with a goal of offering a complete digital experience to all its customers and user communities.
At the heart of Damen’s new digital strategy is a centralised Customer Identity and Access Management (CIAM) solution. This enables Damen to reduce complexity, increase scalability and improve security, while providing valuable customer-related data that the company’s commercial, engineering and service departments can use in their interactions.
different digital platform users
By expanding its digital interaction, Damen plans on serving more than 10,000 users. These users can be split into different user groups, each requiring access to different digital information sources and applications. Damen delegates each of these groups access to parts of its portals.
- Operational Managers or Fleet Managers: These are users who monitor fleets. They keep track of key information such as the location, speed and temperature of the vessels in their fleets.
- Financial and Contract Managers: These are users who are responsible for monitoring contractual relationships. Whenever Damen builds or works on a ship, it always involves a significant amount of paperwork and financial processes, including contracts, invoices, warranties and claims.
- Operators and Maintenance: These are users who work and perform maintenance on the ships. They have the necessary certifications to do their jobs and need to have access to important resources such as manuals and maintenance schedules.
All of these users operate equipment that is essential to the companies they work for, whether they are a fishing company, a port, a towage service provider, a naval organisation or a dredging company. And they all need frictionless and instant—yet completely secure—access to the portals that enable them to do their jobs.
OneWelcome & Damen
Damen chose to partner with OneWelcome not just for the agility of our platform, but also for our expertise as a global specialist in the field of CIAM. And we are proud of the results. It took us just 3 months to provide Damen with an agile B2B CIAM platform to serve its customers. We integrated this solution with Damen’s various portals, ships and backend systems and provided a fine-grained delegation model for all their customers to use.
Now, each group of users has convenient, secure access to the portals they need, and Damen is well on its way towards achieving its vision of offering a digital customer experience that lives up to its strong reputation in the maritime industry.
a family business with a long tradition
Damen Shipyards was founded in 1927 by two brothers. Today, with a global workforce of more than 12,000 employees and a production capacity of up to 180 ships per year, Damen Shipyards Group has earned a leading position in the shipbuilding world. At heart, Damen is still a family company with family values and a deep respect for the Dutch maritime heritage.
In 1969, the company introduced the concept of modular construction to build small boats and launches. This concept of standardisation (known today as the Damen Standard) provides clear advantages: fast delivery times, reduced costs and proven designs. Damen took over numerous yards specialising in niche markets. This led to the establishment of business partnerships with yards all over the world.