webinar: how to achieve a secure, seamless digital customer experience

How to achieve a secure, seamless digital customer experience (with Decavi & P&V)

webinar: how to achieve a secure, seamless digital customer experience

  • September 20th, 2022 - 4:00 pm CEST

Customer expectations within the insurance industry are changing. Next to a robust selection of services, they expect a secure, seamless customer experience. As the industry's digital transformation is in full swing, insurance companies need a single, high-security central source of information, along with the possibility to easily exchange administrative data and improve the quality of customer data. This is what motivated Vivium (part of P&V) to securely onboard their customers and optimise their digital customer experience.

Join Vivium’s digital strategy experts for this webinar, where they will be discussing how the company has become a prominent player in the Belgian insurance market and how they maintain customer loyalty by focusing on customer experience.

YOU WILL LEARN ABOUT: 

  • Vivium's digital transformation journey and the choices the company have made to achieve a secure, seamless customer experience
  • The complexity of onboarding customers, managing customer data quality in collaboration with brokers and agents, and the role Customer Identity & Access Management (CIAM) plays in easing that
  • Vivium’s experiences and actionable lessons learned from onboarding customers to MyVivium portal

FEATURED SPEAKERS:

Wouter     Wouter Dewanckel
     Manager Digital Strategy
     P&V/Vivium

 

steve

     Steve Goosens
     Director Digital Office    
     P&V/Vivium

 

This webinar is organised by Vivium, Decavi and OneWelcome.