webinar: how to achieve a secure, seamless digital customer experience
webinar: how to achieve a secure, seamless digital customer experience
September 20th, 2022 - 4:00 pm CEST
Customer expectations within the insurance industry are changing. Next to a robust selection of services, they expect a secure, seamless customer experience. As the industry's digital transformation is in full swing, insurance companies need a single, high-security central source of information, along with the possibility to easily exchange administrative data and improve the quality of customer data. This is what motivated Vivium (part of P&V) to securely onboard their customers and optimise their digital customer experience.
Join Vivium’s digital strategy experts for this webinar, where they will be discussing how the company has become a prominent player in the Belgian insurance market and how they maintain customer loyalty by focusing on customer experience.
YOU WILL LEARN ABOUT:
- Vivium's digital transformation journey and the choices the company have made to achieve a secure, seamless customer experience
- The complexity of onboarding customers, managing customer data quality in collaboration with brokers and agents, and the role Customer Identity & Access Management (CIAM) plays in easing that
- Vivium’s experiences and actionable lessons learned from onboarding customers to MyVivium portal
FEATURED SPEAKERS:
Wouter Dewanckel
Manager Digital Strategy
P&V/Vivium
Steve Goosens
Director Digital Office
P&V/Vivium
This webinar is organised by Vivium, Decavi and OneWelcome.